Description
FeedbackLoop is a customer feedback tool designed to capture, analyze, and act on user sentiment in real time. Businesses can deploy surveys across web, mobile, email, and in-app channels using customizable templates. With built-in analytics, FeedbackLoop measures NPS (Net Promoter Score), CSAT (Customer Satisfaction), and other key metrics. Responses are automatically categorized using sentiment analysis and trends are visualized in interactive dashboards. FeedbackLoop also offers alerts for negative reviews, allowing for quick follow-up and service recovery. Integration with CRM tools and support platforms ensures feedback is actionable and tied to customer profiles. From post-purchase surveys to support experience evaluations, FeedbackLoop helps businesses stay in tune with customer expectations.
Eucharia –
“FeedbackLoop dramatically cut our churn rate. We finally understood *why* customers were leaving, not just *that* they were. The intuitive survey builder and real-time sentiment analysis are game-changers. Support was responsive when we needed help optimizing our question flow. Truly impactful and efficient feedback management.”
Olufemi –
“FeedbackLoop eliminated our reliance on clunky surveys, boosting response rates by 30%. The automated sentiment analysis quickly identified recurring customer pain points regarding our onboarding process. The intuitive interface made setup a breeze, and their support team promptly resolved a minor integration hiccup. We’re now proactively addressing customer needs.”
Ado –
“FeedbackLoop transformed our customer insight gathering. We slashed survey creation time by 75% thanks to its intuitive drag-and-drop interface. Integrating directly with our CRM allowed targeted feedback requests, increasing response rates and giving us actionable data to improve our product. Excellent support sealed the deal – a worthwhile investment.”